Request #1842
Unit 472 · RO 109834
Air dryer assembly and fittings
Jordan M.
12 min ago
THE PARTS WORKFLOW BUILT FOR FIXED OPERATIONS
Keep technicians in the bay. Keep every parts request moving.
Partsflow connects Technicians, Parts, and Service in one clear workflow. From the first request to the DMS quote, customer approval, and final order.
Eliminate paper handoffs, reduce counter traffic, and return more paid time to productive work.
A focused walkthrough built around your dealership’s current process.
Less walking.
Fewer interruptions.
Faster approvals.
More productive bays.
partsflow.ca/requests
Parts Requests
8 active across all departments
All 8
New 3
Approval 2
Request #1841
Unit 318 · RO 109829
Front brake chamber
Request #1840
Unit 506 · RO 109821
Coolant hose and clamps
Request #1842
Unit 472 · Requested by Jordan M.
Requested parts
Air dryer assembly and fittings
Air system pressure drops after shutdown. Inspect and quote complete replacement.
DMS-Quote-1842.pdf
Attached by Parts · $1,486.20
Technician submitted request
10:32 AM
Parts attached DMS quote
10:44 AM
Service notified
Awaiting customer decision
THE HIDDEN COST OF “THE WAY WE’VE ALWAYS DONE IT”
The parts counter should not be a waiting room.
A technician leaves the bay. A handwritten request joins the pile. Parts gets interrupted. Service waits for an update. The customer waits for a price.
One small request creates lost time across three departments and nobody has a complete view of what happens next.
One request. Three departments. Zero shared visibility.
Walking
Waiting
Re-explaining
Searching
Following up
1
TECH LEAVES BAY
2
WAITS AT COUNTER
3
HANDWRITTEN REQUEST
4
SERVICE CHASES UPDATE
5
CUSTOMER APPROVAL
LOST BAY TIME
Technicians stop producing.
Every walk to the counter, explanation, wait, and follow-up takes paid time away from the repair order.
COUNTER CONGESTION
Parts loses focus.
Walk-ups and verbal requests interrupt quoting, make priorities harder to manage, and create avoidable clarification work.
APPROVAL DELAYS
Repair orders stall.
When quotes and updates move through paper, memory, and hallway conversations, Service cannot move the customer decision forward quickly.
The paper may be cheap. The time around it is not.
Minutes lost per request × requests per day × working days = hours removed from productive work
ONE WORKFLOW. FOUR CLEAR HANDOFFS.
From parts request to approved quote, without the counter traffic.
Partsflow gives every department the information it needs, shows who owns the next step, and keeps the repair moving.
STEP 1
Tech sends the request
The Technician submits the unit, repair order, parts needed, notes, and photos directly from the bay.
UI status
Request submitted
The Technician keeps working instead of joining the counter line.
STEP 2
Parts builds the quote
Parts receives a complete request, creates the quote in the dealership’s DMS, and attaches the quote PDF to Partsflow.
UI status
Quote ready
Your DMS remains the system of record. Partsflow keeps the people around it aligned.
STEP 3
Service moves the decision
Service receives the completed quote immediately, contacts the customer, and records the approval status.
UI status
Awaiting customer approval
No paper chase. No wondering whether the quote is ready.
STEP 4
Parts takes action
Once approval is confirmed, Parts can pull stocked items or order what the repair requires.
UI status
Approved, ready to fulfill
The next action is visible, assigned, and documented.
See Partsflow in Action
Four clear handoffs. One shared source of truth.
ONE PLATFORM. A BETTER DAY FOR EVERY DEPARTMENT.
Give every team more time and fewer bottlenecks.
Partsflow does not replace the people or systems that run your dealership. It removes the friction between them.
TECHNICIANS
Turn more wrenches. Make fewer counter trips.
Technicians can send complete requests, receive updates, and stay focused on the repair in front of them.
- Keep more paid time inside the bay.
- Stop waiting in line for routine parts requests.
- Check progress without leaving the job.
- Reduce repeated explanations and follow-ups.
More productive time. Less process time.
My Requests
LIVEAir dryer assembly
APPROVALPARTS COUNTER
Replace walk-up chaos with an organized queue.
Parts receives complete, readable requests in one place. Without trying to prioritize a crowd at the counter.
- See new, urgent, and aging requests immediately.
- Eliminate messy handwriting and missing job details.
- Reduce interruptions while building quotes.
- Keep quote files and communication attached to the request.
A visible workload is a manageable workload.
Parts Queue
Request #1844
Urgent · 18 min
Request #1843
New · 7 min
SERVICE DESK
Move customer approvals before the repair loses momentum.
Service sees when the quote is ready, what the customer needs to approve, and who owns the next action.
- Receive quote updates as soon as Parts finishes.
- Keep DMS quote PDFs connected to the request.
- Record approval status for the entire team.
- Reduce delays between diagnosis, pricing, and authorization.
Faster information creates faster decisions.
Customer Approval
Quote total · $1,486.20
BUILT FOR EVERY KIND OF SERVICE OPERATION
Different equipment. The same costly bottlenecks.
Wherever Technicians, Parts, and Service need to coordinate a repair, Partsflow creates a faster, more accountable workflow.
Commercial Truck
Keep high-value bays productive across complex repairs, multiple components, and time-sensitive parts decisions.
Automotive
Manage high request volume without losing context between the shop floor, Parts, and advisors.
Agriculture
Coordinate urgent parts requests when equipment uptime can determine an entire working day or season.
Heavy Equipment
Keep long-cycle repairs and specialized parts visible from diagnosis through approval and ordering.
RV
Organize multi-system requests and customer approvals without relying on handwritten notes and counter follow-ups.
Marine
Coordinate specialized parts and seasonal service demand through one trackable process.
One workflow, configured around your operation.
Use the roles, locations, priorities, and terminology that already make sense to your dealership.
READY TO REMOVE THE PAPER TRAIL?
Turn counter time into productive time.
See how Partsflow can fit your current dealership workflow, work alongside your DMS, and keep every parts request moving.
REQUESTED
QUOTED
APPROVED
READY
Get a focused walkthrough tailored to your dealership type and current process.
BOOK YOUR PARTSFLOW DEMO
Show us how your shop works.
No generic sales pitch. We’ll map Partsflow to the handoffs slowing down your operation today.